Refund policy

🛒 StreamSetupCo Return & Refund Policy

We want you to be completely satisfied with your setup. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a resolution.

**Eligibility for Returns**

To be eligible for a return, replacement, or refund, your item must be in the exact same condition that you received it—unused, with all original cables, accessories, and manuals, and securely packed in its original packaging. You will also need the receipt or proof of purchase.

**Initiating a Return**

To start a return for a defective, damaged, or incorrect item, please contact us at support@streamsetupco.com with a clear photo or video showing the issue.

Because we process replacements and refunds directly through our quality assurance team, we often do not require you to ship the physical item back to us. If your return request is accepted based on the provided evidence, we will immediately issue a refund or send a free replacement.

**Damages and Issues**

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

**Exceptions / Non-Returnable Items**

Certain types of items cannot be returned, such as custom products (special orders or personalized setups) and downloadable software or digital gift cards.

Unfortunately, we cannot accept returns on clearance sale items. Please get in touch if you have questions or concerns about your specific item.

**Exchanges**

If you received a defective item and need an exchange, we will process a replacement for you once your photo or video evidence is accepted. If you simply want a different item, the fastest way to ensure you get what you want is to request a refund for the current item and make a separate purchase.

**European Union 14-Day Cooling-Off Period**

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel your order within 14 days, for any reason and without a justification. Please contact our support team at support@streamsetupco.com to process this request.

**Refunds**

We will notify you once we’ve reviewed your return request and evidence, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method (whether you paid via Paystack, credit card, or another gateway) within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at support

@streamsetupco.com.